Shipping Policy

1. Where we ship

We ship to residential and commercial addresses in the United States. We do not currently ship outside the United States. We cannot deliver to PO boxes, APO or FPO addresses, or freight forwarders, because our carriers require a street address and a signature for furniture deliveries.

Deliveries to Alaska, Hawaii and other non-contiguous locations can take longer than the estimates below. If your address needs special routing, we contact you by phone or email before the order leaves our warehouse.

2. Shipping cost

Standard shipping is free on all orders delivered within the United States. There is no minimum order value. Shipping is calculated and displayed on the cart and checkout pages before you pay, so the total you see at checkout is the total you are charged.

If you need an expedited or specially scheduled delivery, call us at (718) 381-9800 before placing your order and we will tell you what is possible for that item and what it would cost.

3. Processing time

Orders placed before 2:00 PM Eastern Time on a business day are usually prepared for shipment the same day or the next business day. Orders placed on weekends or public holidays begin processing on the next business day. Our processing window is 1 to 2 business days.

Occasionally an item needs longer, for example when a colour or configuration is being restocked. If your order will take longer than the window above, we email you with a revised date and you can keep the order or cancel it for a full refund.

4. Delivery estimates

Type of item	Delivery method	Estimated transit time
Side tables, accent tables, chairs, pet furniture, smaller decor	Standard parcel	3 to 7 business days after shipment
Coffee tables, console tables, dining tables, outdoor sets	Parcel or freight, depending on size	5 to 10 business days after shipment
Sofas, sectionals, large furniture sets	Freight with delivery appointment	7 to 14 business days after shipment

These are estimates, not fixed dates. Weather, carrier volume around public holidays, and remote delivery addresses can add time. We are not able to control a carrier network once an order has left our warehouse, but we will always tell you what the carrier has told us.

5. Tracking your order

When your order ships you receive an email with the carrier name and a tracking number. Tracking can take up to 24 hours to show its first scan. You can also check the status of an order at any time on our Order Tracking page using your order number and the email address used at checkout.

6. Freight and appointment deliveries

Large furniture ships by freight carrier. The carrier contacts you at the phone number on your order to arrange a delivery window, usually a four hour window on a weekday. Please make sure the phone number on your order is one you answer, because a carrier that cannot reach you may return the shipment to the terminal and storage fees can follow.

Unless the product page states otherwise, freight delivery is curbside. That means the carrier brings the shipment to the kerb or the entrance of your building. Please arrange help to move large pieces inside and check that doorways, stairwells and lifts can take the boxed dimensions listed on the product page before you order.

7. Inspecting your delivery

Please inspect the outside of every carton before you sign for a freight delivery. If a carton is crushed, punctured or visibly damaged, note it on the carrier delivery receipt before signing and take photographs. This makes a damage claim straightforward for everyone.

If you find damage after the driver has left, email photographs of the item and the packaging to support@bjnicolsfurniture.com within 48 hours of delivery and we will arrange a replacement, a repair part or a refund at no cost to you.

8. Missing, delayed and lost shipments

If tracking has not updated for five business days, or a delivery is marked as completed but you did not receive it, contact us at support@bjnicolsfurniture.com or (718) 381-9800. We open a trace with the carrier. Traces usually resolve within 5 to 10 business days. If a shipment is confirmed lost, we send a replacement or issue a full refund, whichever you prefer.

9. Address changes, refused and undeliverable shipments

Tell us as soon as possible if an address is wrong. We can change an address before an order ships. Once a carrier has the shipment we can request a change, but carriers do not always accept one.

If a shipment is refused at delivery, or is returned to us because the address was incorrect or nobody was available for a scheduled freight appointment, we refund the price of the goods once they arrive back with us. The return transport cost charged to us by the carrier is deducted from that refund. This does not apply when the item was damaged, defective or not what you ordered, in which case you are not charged anything.

10. Order changes and cancellations

You can change or cancel an order at no cost any time before it ships. Email support@bjnicolsfurniture.com with your order number, or call (718) 381-9800 during showroom hours. Once an order has shipped it is handled under our Refund and Return Policy.

11. Local pickup and showroom visits

Our showroom is at

5936 Myrtle Ave.
Ridgewood, NY 11385

in Ridgewood, Queens. You are welcome to see pieces in person during opening hours. If you would like to collect an online order in person instead of having it delivered, call us before you order so we can confirm whether that item is available at the showroom.