Refund and Return Policy

1. Return window

You may request a return within 30 calendar days of the date your order is delivered. Requests made after 30 days cannot be accepted, because our carriers and suppliers close claim windows at that point.

2. Condition of returned items

To be accepted, a returned item must be:

• Unused and free of marks, stains, pet hair and odours.
• Fully disassembled where it arrived flat packed, with all hardware, fittings, legs, cushions and instructions included.
• Packed in the original carton and internal protective packaging. Please keep the box until you are certain you are keeping the item.

Items returned outside these conditions may be refused, or refunded at a reduced amount that reflects the loss in value. We always tell you before we do that, and we send photographs of what we received.

3. Items that cannot be returned

• Items marked Final Sale or Clearance on the product page at the time of purchase.
• Items that have been assembled, modified, cut, repainted or otherwise altered.
• Items damaged by use, by an attempted repair, or by storage in unsuitable conditions.
• Custom or made to order pieces, where the product page states this before purchase.

4. How to start a return

1. Email support@bjnicolsfurniture.com with your order number, the item you want to return and the reason. Photographs help, especially for damage.
2. We reply within one business day with a return authorisation number and the return address or a carrier collection booking.
3. Pack the item in its original carton and write the return authorisation number clearly on the outside.
4. Send the item back, or wait for the collection we booked, and keep the tracking or collection reference.

Please do not send anything back before you have a return authorisation number. Unannounced returns can be lost at our receiving bay, and we cannot refund what we cannot identify.

5. Who pays for return shipping

Situation	Return shipping	Refund
Item arrived damaged, defective, or was not what you ordered	We pay, and we arrange collection	Full refund, replacement or repair, your choice
You changed your mind, or the item does not suit the space	You pay the return transport cost	Full refund of the item price
Order cancelled before it shipped	Not applicable	Full refund, no deductions
Delivery refused or returned as undeliverable	The carrier cost charged to us is deducted	Item price less that cost

We do not charge a restocking fee on items returned in new, unused condition inside their original packaging.

Because we ship large furniture at no cost to you, a change of mind return on a freight item means the actual freight cost each way is not recoverable. We tell you that cost in writing before you commit to the return, so you can decide with the number in front of you.

6. Damaged or defective items

Please inspect your delivery on arrival. If a carton is visibly damaged, note it on the carrier delivery receipt before signing. If you discover damage after delivery, email photographs of the item and the packaging to support@bjnicolsfurniture.com within 48 hours.

For damage, manufacturing defects or a wrong item, you pay nothing. We arrange collection and send a replacement, supply a replacement part, or issue a full refund, whichever you prefer.

7. Refunds

Once your return arrives and passes inspection, we issue the refund within 5 to 7 business days. Refunds are always returned to the original payment method. Your bank or card issuer usually posts the credit within a further 3 to 10 business days, and that part is outside our control.

Original shipping was free, so there is nothing to refund on shipping for a standard return. Any sales tax charged is refunded in full alongside the item price.

If more than 14 business days have passed since we confirmed your refund and nothing has appeared, contact your card issuer first, then email us at support@bjnicolsfurniture.com and we will send you the processor reference for the refund.

8. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want, so that the replacement is not held up waiting for the first item to travel back. If the exchange is because of damage, a defect or our error, we ship the replacement immediately and do not wait for the return.

9. Cancellations

You can cancel an order at no cost at any time before it ships. Email support@bjnicolsfurniture.com or call (718) 381-9800 with your order number. If your order has already shipped, treat it as a return under this policy.

10. Manufacturer warranties

Some pieces carry a warranty from the manufacturer that runs beyond this return window. Where a warranty applies it is offered by the manufacturer, not by us, and its terms are set by them. Contact us with your order number and we will help you open the claim and pass on the documentation you need.

11. Showroom purchases

This policy covers orders placed on bjnicolsfurniture.com. Purchases made in person at our Ridgewood showroom are covered by the terms shown on your in store receipt. Bring your receipt to the showroom or call (718) 381-9800 and we will talk it through.