Questions, answered
Ordering, delivery, returns and the practical business of getting a large piece of furniture into a room. If something is not here, call (718) 381-9800.
Ordering and payment
Do I need an account to order?
No. You can check out as a guest with just an email address and a delivery address. Creating an account simply keeps your order history and addresses in one place for next time.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover, processed securely by Stripe. Prices and charges are in United States dollars. Full detail is in our Payment Policy.
Is it safe to enter my card details?
Yes. The site runs over an encrypted connection and card details go straight from your browser to Stripe. We never see or store your full card number, and our staff cannot retrieve it.
Can I change or cancel my order?
Yes, at no cost, any time before the order ships. Email support@bjnicolsfurniture.com or call (718) 381-9800 with your order number. Once it has shipped, treat it as a return.
Do you charge sales tax?
Any sales tax that applies to your delivery address is calculated at checkout and shown on the order summary before you pay. The figure you see is the figure charged.
Shipping and delivery
How much is shipping?
Standard shipping is free on every order delivered within the United States, with no minimum order value.
How long will my order take?
Orders are prepared for shipment within 1 to 2 business days. After that, parcel items usually arrive in 3 to 7 business days and freight items in 7 to 14 business days. Full estimates are in our Shipping Policy.
Do you deliver inside my home?
Unless a product page says otherwise, freight delivery is curbside. The carrier brings the shipment to the kerb or your building entrance. Please arrange help to move large pieces indoors.
How do I track my order?
You receive an email with a carrier and tracking number as soon as your order ships. You can also check status on our Order Tracking page using your order number and the email you used at checkout.
Do you ship outside the United States?
Not at present. We deliver to residential and commercial street addresses in the United States only, and we cannot ship to PO boxes or freight forwarders.
Can I pick up my order at the showroom?
Sometimes. Call (718) 381-9800 before ordering and we will confirm whether that particular item is available for collection at 5936 Myrtle Ave.
Returns, refunds and damage
What is your return window?
Thirty calendar days from the delivery date. The item must be unused, in original condition and back in its original packaging. Full conditions are in our Refund and Return Policy.
Who pays for return shipping?
We do, whenever an item arrives damaged, is defective, or is not what you ordered. For a change of mind return, the return transport cost is yours, and we tell you the exact figure in writing before you commit.
My item arrived damaged. What now?
Note the damage on the carrier delivery receipt if you can, then email photographs of the item and its packaging to support@bjnicolsfurniture.com within 48 hours. We arrange collection and send a replacement, a part, or a full refund. You pay nothing.
How long do refunds take?
We issue the refund within 5 to 7 business days of the return arriving and passing inspection. Your bank typically posts it within a further 3 to 10 business days.
Is there a restocking fee?
No. We do not charge a restocking fee on items returned unused in their original packaging.
Products and the showroom
Will the colour match the photograph?
Photographs are taken under studio lighting and screens vary, so expect small differences. Natural materials such as wood, rattan, marble and boucle also vary in grain and tone from piece to piece. That variation is normal for the material.
How do I know it will fit?
Every listing carries assembled dimensions, and boxed dimensions where the item ships in a carton that has to get through your door. Measure your doorway, stairwell and lift before ordering. If you are unsure, call (718) 381-9800 and we will work through it with you.
Does furniture arrive assembled?
It varies by piece. Some tables and stools ship fully assembled with no work required, and the product page says so. Others arrive flat packed with hardware and instructions. Check the description on the listing before you order.
Is there a warranty?
Some pieces carry a manufacturer warranty that runs beyond our 30 day return window. Where one applies it is offered by the manufacturer and its terms are set by them. Contact us with your order number and we will help you open the claim.
Can I see these pieces in person?
Yes. The showroom at 5936 Myrtle Ave., Ridgewood, NY 11385 is open Monday to Saturday 10:00 AM to 8:00 PM and Sunday 10:00 AM to 6:00 PM. No appointment needed.
Still need a person?
Our team answers every message from the Ridgewood showroom. We reply to email within one business day.
5936 Myrtle Ave.
Ridgewood, NY 11385
Monday to Saturday, 10:00 AM to 8:00 PM
Sunday, 10:00 AM to 6:00 PM